Appointment Policy

Arriving late will deprive you of valuable treatment time. We will make every effort to perform your entire treatment in the remaining scheduled time but reserve the right to reschedule your appointment if arriving more than 10 minutes late and charge the cancellation fee (See Cancellation / No Show Policy for details).

Appointment Deposits

Booking an appointment online or by calling WMS will require a deposit to hold your appointment. This deposit will be applied toward your total upon completion of service at check-out. Deposits will vary according to which service is booked and the length of appointment time. Please be aware of our 48-hour cancellation policy below so that you do not forfeit your deposit. Deposits will not be credited for future appointments if rescheduling or cancelling occurs within less than 48 hours' notice.

Cancellation / No Show Policy

At WMS we have a 48-hour Cancellation / No Show Policy in place to ensure guests can get in for appointments in a timely manner and to respect our providers’ time. Any appointment that no shows and / or cancels less than 48 business hours prior to their scheduled appointment will forfeit the deposit. If for some reason a deposit is not collected at the time of scheduling your appointment, we reserve the right to charge the credit card on file in the amount of $75 for 30-minute appointments, $150 for 1-hour appointments, and $250 for multiple same-day bookings or any appointments that are 1+ hours in length if this policy is violated.

***This also includes any unconfirmed appointments***

If a client has late canceled 3 times, client will then be required to prepay in full for future services at time of booking appointment. The amount pre-paid for is nonrefundable if the no-show/cancellation policy is violated. If appointment is rescheduled prior to 48 hours of the appointment time, the amount paid will be credited for future services at WMS. A pattern of repeat late cancellation appointments may result in dismissal from the practice.

***No Shows will not be tolerated at all and therefore will be unable to book future appointments***

We respect our Providers’ time as they are booked out days to weeks ahead. Last-minute cancellations do not allow us time to fill those gaps. We appreciate your understanding of our cancellation policy. This will allow the WMS team to continue to provide the highest quality service for you and future patients, as well as valuing our team members’ time.

***By scheduling an appointment, you are agreeing to our cancellation/no-show policy***

Financial Policy

We accept all major credit cards, cash, and apple pay. A 10% service fee will be applied to financed treatments (Cherry, Care Credit). We do NOT accept HSA/FSA or insurance. Get pre-approved for Cherry financing before your next appointment. Applying won’t harm your credit! https://pay.withcherry.com/wheelermedspa

I understand there is a $35 fee for returned checks. I also agree that any and all collection fees or attorney fees incurred as a result of delinquent payment will be my responsibility. 

Furthermore, I hereby consent and authorize Wheeler MedSpa to disclose my patient health information (PHI) in conjunction with treatment or payment of my treatment in accordance with the terms of this consent. I understand that I am personally responsible for all payments for services and products rendered.

Refund Policy

We do not offer refunds on any services rendered. Aesthetic results are quite variable from person to person and while we do our best to achieve the desired outcome, it cannot be guaranteed. Clients are responsible for additional treatments needed to achieve desired results.

Retail: We do not offer refunds on products purchased. Defective products may be exchanged within 14 days for the same product only.

No refund on Gift Certificates purchases.

Return Policy

Wheeler Med Spa Online Store - Return Policy

Thank you for shopping with Wheeler Med Spa! Due to the nature of our skincare products, we do not accept returns on any items. This policy is in place to ensure the quality and safety of our products for all our customers.

If you have any questions or concerns about your purchase, please reach out to our customer service team, and we’ll be happy to assist you. Your satisfaction is our priority, and we are committed to helping you achieve your skincare goals.

Children Policy

Here at WMS, we love babies and children, however, we ask that you please make childcare arrangements prior to your appointment. This ensures the safety of your children as well as a relaxing environment for all clients.

Thank you for your cooperation and consideration of all our patients.